AePS

Assisted banking made simple.

Shape a focused, agent-led service experience that presents transaction progress clearly.

1

Customer

Customer arrives at a participating agent location.

2

Agent

Agent guides the assisted service journey.

3

Service request

Request data is captured according to configured flow.

4

Result

A clear transaction status is presented.

Assisted service transaction flow illustration

Build confidence in the agent experience.

Present the information an agent needs at each stage, from customer interaction through transaction status.

Specific AePS functionality should be configured as a product capability through the applicable connected infrastructure.